AT&T customer service lets us down…but they can’t keep us down
AT&T just told us our phones at Riverplace Tower may not be operational until Wednesday, Oct. 16. We have a contingency plan to address this! Calls to our main Jacksonville number will be forwarded to three “go phones” that will be in place tomorrow. Debbie, Jeri and Joan will take calls to this number as well as retrieve any messages. We’re asking all Jax account managers to inform clients they should reach you at your cell phone number until service is restored. Atlanta staff should also use cell phone numbers for Jacksonville staff.
Internet testing successful
Building IT completed successful testing of our Internet connectivity at Riverplace Tower last Friday, a good indicator things will go smoothly when we move. While on the 10th floor, we’ll have six T1 lines, with a speed of 10 Mbps. The T1 lines are temporary until fiber optics are extended to our server room. With a fiber optic connection, at 20 Mbps we’ll have twice the capacity and speed than we do today.
BIG thank you to Jeri, Debbie and Joan
A HUGE thank you and round of applause for Jeri, Debbie and Joan for their extra efforts with the move. They’ve tackled the packing and purging of many of the common areas and open workspaces, managed the removal and packing of artwork, and lent a hand to others whose workload has slowed their progress. And Jeri has done a superb job of coordinating vendors…and Jeff Hite! No small feat!